Customer satisfaction and loyalty research

How can you retain your existing customers, so that you don’t have to keep investing more money in customer acquisition costs?

In order to keep the customers loyal, you need to have your finger on the pulse regarding what they think about your company and how they feel, especially in relation to the competition. 

R-Insights offers solutions to explore the following customer satisfaction and loyalty research insights:

  • Level of satisfaction related to company touch points
  • Main factors affecting customer satisfaction and loyalty
  • Behavioral loyalty regarding recurring purchases
  • Intentional loyalty, i.e. buying intentions 
  • Emotional loyalty, exploring how brand values and ideas connect with customer values and passion

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